Right of withdrawal

Instruction on your Right of withdrawal

(1) The customer is, as far as he is a consumer within the meaning of the KSchG or a consumer within the meaning of the FAGG, according to § 3 KSchG and § 11 Paragraph 1 FAGG is legally entitled to revoke the contract declaration (order) submitted by the seller outside of the business premises or (after the seller has dispatched it) to withdraw from the contract under the conditions of the revocation declaration below.

(2) There is no right of withdrawal when purchasing

- services such as repairs

- of goods that are manufactured according to customer specifications or that are clearly tailored to specific needs (Section 18 (1) no.3 FAGG)

(3) Withdrawal period: The withdrawal must be exercised within 14 days of receipt of the goods.

(4) Cancellation instruction: According to § 4 Abs 1 Z 8 FAGG the seller instructs the buyer about the following legal right of cancellation:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. 

In order to perform your right of withdrawal, you must inform us, the Two Peaks GmbH, Wagramer Str. 130 / Top 22, 1220 Vienna, Austria, hello(at)powerfiller-smoking.com, a clear statement (email) about your decision to revoke the contract. 

You can send us your revocation here.

To meet the withdrawal deadline, it is sufficient for you to send the notification about the execution of your right of withdrawal before the withdrawal period has expired. 

Consequences of the withdrawal

(1) If you cancel this contract, we have to repay all payments that we have received from you.

(2) We can refuse repayment until we have received the goods back.

(3) The return must be made immediately, and no later than 7 days after notification of the cancellation.

(4) The return costs of a cancellation are not borne by the seller. The reason for the revocation is irrelevant.

(5) You only have to pay for any loss in value of the goods if this loss in value is due to handling that was not necessary for an examination of the quality, properties and functionality of the goods.

(6) The return should be in the original packaging and carefully packed. The goods must be in perfect, resalable and cleaned condition. You must pay us compensation for damaged, soiled or incomplete goods.

(7) The return must be sent paid and insured (transport costs are provided by the customer), otherwise the goods cannot be accepted and will be sent back to the customer. Please send us the shipping number. We are not liable for the return if it is not sufficiently insured or sent to us in a non traceable manner.

8) As soon as the goods have been received in our logistics center and checked, we will credit your account with the amount for the goods, minus any cleaning costs or value deduction (see point 5).

(9) Please note that the modalities mentioned in the above paragraphs 2 to 4 are not a prerequisite for the effective execution of the right of withdrawal.


Vienna on October 5th, 2020